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SHIELD: Security, Honesty, Integrity, Ethics, Leadership & Dedication
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Lessons
Private Security: A Professional Guide
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Private Security: A Professional Guide
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What Is Private Security?
Public Relations for Security Officers
7 Topics
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Public Relations for Security Officers
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What Are Good Public Relations?
The Changing Image of Security
Creating a Professional Image
The Importance of Attitude
Professional Appearance
Building Good Relationships
Changing Perceptions
Ethics in Security
13 Topics
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1 Quiz
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Ethics in Security
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Why Ethics Matter in Security
Ethical Violations in Security: Dishonesty and Theft
Theft of Time
Property Destruction
Telephone Abuse
Falsifying Records
Alcohol or Drug Use
Sleeping on Duty
Accepting Bribes
Gambling and Borrowing Money
Sexual Harassment
Reporting Ethical Violations
Code of Ethics for Private Security
Section 1 Quiz
Professionalism in Security
7 Topics
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Professionalism in Security
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Core Responsibilities: Observe & Report
Reducing Improper Behavior
Creating Peace of Mind
Supporting the Client’s Security Program
Building Client Relationships
Managing Perceptions
Non-Security Duties
Interpersonal Communication
5 Topics
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Interpersonal Communication
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Understanding Communication
How Messages Are Transmitted
Non-Verbal Communication
Personality Factors in Communication
Informal Communication
Active Listening
6 Topics
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Active Listening
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The Importance of Listening
Practicing Active Listening
Components of Active Listening
Risks and Challenges of Active Listening
Active Listening Techniques
Common Sense Communication Tips
Crisis Management
4 Topics
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Crisis Management
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Workplace Violence Potential
The Security Officer’s Role in Violence Prevention
Planning for Potential Violence
Verbal Skill Management
Sexual Harassment
7 Topics
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Sexual Harassment
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Understanding Sexual Harassment
Official Definition
Security Officer’s Responsibility
Key Points About Sexual Harassment
Management Responsibility
Advising Potential Victims
Security Officer’s Personal Responsibility
Cultural Diversity
3 Topics
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Cultural Diversity
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The Foundation of Cultural Awareness
Understanding Bias and Prejudice
Why Cultural Awareness Matters in Security
Substance Abuse
6 Topics
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Substance Abuse
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Understanding Drug Dependence and Addiction
Types of Dependence
Common Substances of Abuse (part 1)
Common Substances of Abuse (part 2)
Indicators of Drug Abuse
The Security Officer’s Role
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